Privacy Policy

Last updated: [05.05.2026]

This Privacy Policy explains how Lovane Tennis collects, uses, stores, shares, and protects personal information when you use our website, contact us, submit a booking request, make a payment, attend a camp, or communicate with us.

By using our website or services, you agree to the handling of your personal information as described in this Privacy Policy.

1. Responsible Party

Lovane Tennis is responsible for the personal information collected through our website, booking forms, communications, and camp services.

Brand: Lovane Tennis
Website: https://lovane.online
Country: Mexico
Email: lovanesport@gmail.com
Phone / WhatsApp: +52 998 715 6389
Operator: Lovane Tennis
Official contact address: Please see the Contact page on our website

2. Personal Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number / WhatsApp number

• Country of residence

• Age or date of birth

• Tennis level

• Booking details

• Selected camp, dates, package, and preferences

• Payment status and transaction information

• Billing information

• Travel details, including arrival and departure information

• Emergency contact information

• Dietary preferences or restrictions

• Medical, allergy, mobility, injury, or safety information that you choose to provide

• Messages, requests, and communication history

• Photos and videos taken during the camp

• Website usage data, cookies, device data, IP address, browser type, pages visited, and analytics data

For minors, we may collect information provided by a parent or legal guardian, including the minor’s name, age, tennis level, booking details, and safety-related information.

3. Payment Information

Online payments may be processed by Stripe or another payment provider.

Lovane Tennis does not store full card numbers on its own website. Payment providers may collect and process payment card details, authentication data, billing details, fraud prevention information, and transaction data according to their own terms and privacy policies.

4. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and messages

• Process booking requests

• Confirm reservations

• Process deposits and payments

• Provide camp services

• Coordinate hotel accommodation

• Coordinate airport transfers

• Organize tennis training and group activities

• Match participants with appropriate training groups

• Provide guest support

• Manage safety, medical, allergy, dietary, and emergency needs

• Send booking confirmations, updates, reminders, and service messages

• Handle cancellations, refunds, date transfers, and disputes

• Improve our website, services, marketing, and customer experience

• Send marketing communications, if permitted

• Create photo and video content for website, social media, advertising, and promotional use

• Comply with legal, accounting, tax, security, fraud prevention, and regulatory obligations

• Protect the rights, safety, property, and reputation of Lovane Tennis, participants, staff, and third parties

5. Legal Bases and Consent

We process personal information when it is necessary to provide our services, manage bookings, process payments, comply with legal obligations, protect legitimate interests, or when you have given consent.

Certain information, such as medical, allergy, health, or minor-related information, may be sensitive. We use such information only for camp safety, service coordination, emergency support, and related purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These may include, when enabled:

• Google Analytics

• Meta Pixel / Facebook Pixel

• TikTok Pixel

• Advertising and retargeting tools

• Website performance and security cookies

• Booking and checkout cookies

Cookies may help us understand website traffic, improve the website, measure marketing performance, remember preferences, and show relevant advertising.

Where required, we will request consent for non-essential cookies and tracking technologies.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Marketing Communications

We may use your email address, phone number, or WhatsApp number to send booking-related messages, service updates, camp information, and customer support communications.

We may also send promotional messages, newsletters, offers, or updates if you have opted in or where permitted by law.

You can unsubscribe from marketing emails or ask us to stop promotional messages at any time by contacting us.

8. WhatsApp and Communications

If you contact us through WhatsApp, phone, email, website forms, or social media, we may store and use your communication details and message history to respond, manage bookings, provide support, and maintain records.

WhatsApp, email providers, and social media platforms may process your data according to their own terms and privacy policies.

9. Where We Store Information

Booking information may be stored in the Lovane Tennis website admin panel, email systems, internal records, booking tools, payment systems, analytics tools, or other service platforms used to operate the business.

10. Who We Share Information With

We may share personal information with trusted third parties when necessary to provide services, process payments, manage bookings, or operate the website. These may include:

• Stripe and other payment processors

• Website hosting providers

• Email and communication providers

• Hotels and resorts

• Tennis clubs and coaches

• Transport providers

• Activity providers

• Analytics providers

• Advertising platforms

• IT support providers

• Legal, accounting, tax, or professional advisors

• Authorities, regulators, banks, card networks, or courts where required or necessary

We do not sell personal information.

11. International Transfers

Because Lovane Tennis serves international participants and may use global technology providers, personal information may be processed or stored in Mexico, the United States, or other countries where our service providers operate.

When required, we take reasonable steps to protect personal information during international transfers.

12. Data Retention

We keep personal information for as long as necessary to manage bookings, provide services, handle customer support, resolve disputes, comply with tax, accounting, legal, security, and business obligations, and maintain reasonable business records.

When information is no longer needed, we will delete, anonymize, or securely retain it according to our business and legal requirements.

13. Your Rights

Depending on applicable law, you may have rights to access, correct, update, delete, cancel, restrict, or object to the use of your personal information.

In Mexico, these are commonly known as ARCO rights: Access, Rectification, Cancellation, and Opposition.

You may also ask us to revoke consent where processing is based on consent, subject to legal or contractual limitations.

To exercise your rights, contact us at:

Email: lovanesport@gmail.com
WhatsApp: +52 998 715 6389

We may need to verify your identity before responding to a privacy request.

14. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email, payment system, or online transmission is completely secure. You use online services at your own risk.

15. Minors’ Privacy

We may collect personal information about minors only with the involvement and consent of a parent or legal guardian.

Parents or legal guardians are responsible for providing accurate information and for exercising privacy rights on behalf of minors where applicable.

16. Photos and Videos

Lovane Tennis may take photos and videos during camps and use them for website, social media, advertising, promotional, documentary, and internal purposes.

If you do not want yourself or a minor under your care to appear in promotional photos or videos, contact us in writing before the camp starts. We will make reasonable efforts to respect such requests.

17. Links to Third-Party Websites

Our website may contain links to third-party websites, including Stripe, hotels, social media platforms, maps, or activity providers.

We are not responsible for the privacy practices, content, or policies of third-party websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

19. Contact

For privacy questions or requests, contact us at:

Email: lovanesport@gmail.com
WhatsApp: +52 998 715 6389